Contact our team
Support is available to help with questions, account-related issues, technical concerns, or general feedback. Our team can assist with verification, deposits and withdrawals, device compatibility and any site questions. Contact options include live chat, email and phone so you can choose the most convenient channel. We aim for clear, practical help, and typically respond within 24 hours to email enquiries. If you prefer phone support, Canadian-based agents are available.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email, live chat available 24/7) |
| General enquiries | [email protected] (billing and account queries; email replies within 24 hours) |
| Affiliate enquiries | [email protected] (partnerships and marketing) |
| Phone | +1 416 582 3490 (calls and SMS support) |
| Working hours | Mon-Fri, 09:00-21:00 ET; email replies within 24 hours |
Email assistance
Email is the preferred contact method for detailed requests, account-related issues, or when you need to submit documents or explanations. For faster handling, include a clear subject line, your account ID, up-to-date contact details and any relevant attachments to avoid delays. Send account enquiries to [email protected].
Submit your enquiry
Name Email Message Send messageResponse Time
Our support team typically replies within one business day for most inquiries. If your question requires account checks, document review or investigation, it may take longer depending on the complexity, so please allow up to five business days in such cases. We’ll keep you updated by email and live chat while we work on your request.
Feedback
We value your feedback, please tell us about any ideas, suggestions or issues you’ve noticed on the site. Our team reviews all messages carefully and uses them to improve features, promotions and the overall user experience. Share quick suggestions via the feedback form or email [email protected] and we’ll consider them for future updates.