Player Privacy Policy

This Privacy Policy explains how Smash collects, uses, stores, and protects personal information when you create an account, play games, place sports bets, or use other services on our site from Canada. We value your privacy and aim to be transparent about the types of information we handle and the choices you have about that information.

Types of Data We Collect

Personal Data

When you register or verify your account we collect personal details such as your name, date of birth, address, email address, phone number, and identity documents (for KYC). We may also collect payment details needed to process deposits and withdrawals, such as card or e-wallet identifiers and cryptocurrency wallet addresses when you choose crypto payments.

Technical Data

We collect device and connection information every time you visit, including IP address, browser type, device identifiers, operating system, and location data where permitted. We also log usage data like pages visited, game sessions, session length, and performance data to keep the site working smoothly on Canadian networks.

Transactional Data

We keep records of your account activity and transactions such as deposits, withdrawals, wagering history, bet slips, bonus use, and responsible-gambling interactions. This data is used for account management, payment processing, fraud prevention, and regulatory checks.

How We Use Your Information

We use collected data to provide and operate our services, process payments, verify identity, respond to support requests, and enforce our terms. We also use information to detect and prevent fraud, manage risk, comply with legal obligations, and help you with account recovery. With your consent we may send marketing communications or personalised offers, and you can opt out at any time.

Data Protection Practices

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorised access, disclosure, alteration, or destruction. Access to personal data is restricted to authorised staff and service providers who need it to perform their duties. While we strive to protect data, no method of transmission or storage is completely secure.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember preferences, enable secure logins, and analyse site usage. Some cookies are essential for core functionality while others support analytics and marketing. You can manage cookie settings via your browser and, where available, through our cookie preferences tool.

User Rights

Canadian users have rights to access personal information we hold about them, request correction of inaccurate details, and request deletion in line with applicable law. You may also withdraw consent to certain processing activities and opt out of marketing communications.

Access, Correction, and Deletion

To request access, correction, or deletion of your personal data, contact our support team at [email protected]. We will respond in a timely manner and may ask for proof of identity to process your request. Certain information may be retained where retention is necessary for legal, fraud-prevention, or accounting reasons.

Information Sharing and Third Parties

We share information with trusted third parties that help deliver our services, including payment processors, identity verification providers, fraud and risk management services, game providers, and analytics partners. We require these providers to handle data securely and only for permitted purposes. We may also disclose information when required by law or to protect our rights.

Privacy Policy Updates

We may update this policy to reflect changes in our operations or legal obligations. When material changes occur we will notify you through the site or by email. The most recent version of the Privacy Policy will always be available on our website.