Data Privacy Policy
This Privacy Policy explains how Smash collects, uses, and protects the personal information you provide when you create an account, play games, or use our services in Canada. We describe the types of data we gather, how we use it to operate and secure your account, and the choices you have about your information. We are committed to keeping your privacy safe and to handling data in a clear, responsible way.
Types of Data We Collect
We collect information necessary to operate an online casino and sportsbook and to comply with applicable requirements. Collected data falls into three main categories: personal data, technical data, and transactional data.
Personal Data
Personal data includes details you provide when registering and verifying your account, such as your name, date of birth, address, email, phone number, and government-issued ID where verification is required. We also store account credentials and identification documents needed for withdrawals and account protection.
Technical Data
Technical data covers device and connection information, including IP address, browser type, operating system, device identifiers, and location data derived from your IP address. We use this information to provide a functional site, detect fraud, and optimize performance on desktop and mobile.
Transactional Data
Transactional data includes your deposit and withdrawal records, payment method details, wagering history, bets placed, game play activity, and customer support interactions. We keep records of promotions you activate and any communications relating to your account.
How We Use Information
We use your information to create and manage accounts, process transactions, verify identity, prevent fraud, and provide customer support. Data also helps us maintain security, comply with legal obligations, and troubleshoot technical issues. Aggregated or anonymized data may be used for analytics and service improvement.
Data Protection Practices
We protect data using administrative, technical, and physical safeguards. Access to personal information is restricted to authorized staff and third-party service providers who need the data to perform their duties. We store information on secure servers and use encryption where appropriate to protect transmission and storage.
Cookies and Tracking Technologies
We use cookies and similar technologies to manage sessions, remember preferences, measure site performance, and deliver relevant content. Some cookies are essential for account functionality. Third-party analytics and advertising partners may place cookies to provide measurement and targeted content. You can manage cookie preferences through your browser settings or account controls where available.
Information Sharing and Third Parties
We share information with payment processors, identity verification providers, fraud-prevention services, and other trusted vendors who support our operations. We may disclose information when required by law or to protect the safety of users and our platform. Where third parties process data on our behalf, we require contractual safeguards to protect privacy.
User Rights and Choices
Canadian users have rights to access, correct, and request deletion of their personal information, subject to legal and operational restrictions. You can access or update account details through your account settings or by contacting support. We will respond to requests in accordance with applicable law.
Access, Correction, and Deletion
To request access, correction, or deletion of your personal data, contact [email protected]. We may need to verify your identity before fulfilling requests. In some cases, we may retain limited data to comply with legal obligations or resolve disputes.
Privacy Policy Updates
We may update this policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of our services after changes indicates acceptance of the revised policy.