Smash Casino Responsible Gambling

At Smash we take responsible gambling seriously. We want players to enjoy gaming in a safe, controlled way, so we provide clear tools and guidance to help you manage play, recognise risks and get support when needed. Our goal is to make it straightforward to set boundaries and to act quickly if gambling stops being fun.

Player protection principles

We prioritise player safety, transparency and fairness. That means offering easy-to-use controls, clear information about account activity, and prompt support if you or someone you know needs help. We encourage sober, informed decisions and expect players to gamble only with disposable income.

Activity-control tools

You can control your account activity with a range of tools designed for practical use. These include deposit limits, loss limits, session time reminders and temporary account breaks. If you need help applying or adjusting any tool, our support team is available to walk you through the options.

Deposit limits

Set daily, weekly or monthly deposit limits to cap how much you can add to your account. Limits are adjustable in your account settings or via support, and changes are applied with a cooling-off period to prevent impulsive increases. We recommend choosing limits that fit your regular entertainment budget.

Loss limits

Loss limits let you cap the net losses you accept over a selected period. This is a practical way to keep spending in check and reduce the risk of chasing losses. If you hit a loss limit, your ability to place further bets will be restricted until the chosen period ends or you lower exposure responsibly.

Time limits and account breaks

Use session time reminders and daily or weekly play limits to control how long you spend online. Account breaks (temporary time-outs) are available for short-term pauses, while longer breaks can be arranged if you need more distance from gambling activity.

Self-exclusion

If you need to stop gambling for a longer period, self-exclusion is available. This blocks access to your account for the selected period and can be extended or made permanent. Our team will guide you through the steps and explain what documentation or follow-up is required.

Signs of problematic behaviour

Watch for warning signs such as hiding activity, increasing deposit amounts, spending beyond means, borrowing to gamble, or frequent failed attempts to stop. If you or a family member notice these patterns, act early and use our control tools or seek external support.

Tips for maintaining control

Set sensible deposit and time limits, stick to a budget, avoid gambling while impaired and take regular breaks. Use self-assessment tools and keep records of play to review patterns. Involving a trusted friend or family member can also help maintain accountability.

Professional help and support organisations

If you need professional support, contact your provincial problem gambling services or recognised groups such as Gamblers Anonymous. Local health services and addiction centres can also provide counselling and treatment options. If you need assistance applying controls on your account, contact [email protected] for guidance.