Terms and Conditions

These Terms and Conditions set out the rules that govern your use of Smash. They explain the relationship between you and us, outline account responsibilities, and describe how we operate the platform for players in Canada. By registering an account and using our services you agree to these terms and any updates posted on the site.

Account responsibilities

You are responsible for maintaining accurate account information and for keeping your login credentials secure. Only one account per person is permitted. You must notify us immediately if you suspect unauthorized access or if your contact details change. We may suspend or close accounts where we suspect fraud, money laundering, bonus abuse, or other breaches of these terms.

Verification

We require identity and proof-of-address checks before certain actions, including the first withdrawal. You agree to provide requested documents in a timely manner. Failure to verify your identity may result in delayed or refused withdrawals and account restrictions.

Eligibility requirements

Only users who meet the legal gambling age in their province or territory and who are located in jurisdictions where our services are permitted may open an account. Individuals under guardianship, those excluded by court order, or persons from restricted jurisdictions are not eligible. It is your responsibility to ensure access to the site is lawful where you are located.

Acceptable platform use

You must not use Smash for any unlawful purpose or to exploit technical vulnerabilities. Prohibited activity includes but is not limited to collusion, use of automated tools, multi-accounting, and tampering with game software. We reserve the right to investigate suspicious activity and to take action including withholding funds, closing accounts, and reporting offences to relevant authorities.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which will be published with each offer. Common terms include wagering requirements, maximum bet limits while a bonus is active, game weightings, and excluded games. Only one bonus may apply at a time unless stated otherwise. We may refuse or reclaim bonus funds where we believe the bonus terms have been abused.

Deposits and withdrawals

Available payment methods, minimum and maximum amounts, processing times and any provider fees are shown in your account and may vary by method and jurisdiction. Withdrawals are subject to verification checks and anti-money-laundering procedures. We will normally return funds via the same method used for deposit where possible. We are not responsible for fees charged by banks or payment providers.

Dispute resolution

If you have a complaint, contact [email protected] with full details. We will acknowledge and investigate complaints promptly. If a payment issue arises contact [email protected]. If we cannot resolve a dispute informally we recommend independent legal advice. Any formal proceedings will take place in the courts competent for your jurisdiction unless otherwise required by applicable law.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and may be communicated to your registered email. Continued use of Smash after an update constitutes acceptance of the revised terms. If you do not accept an update you should close your account and stop using the service.