Responsible Gambling

At Smash we are committed to safer gambling and to keeping play under control. We want our site to be a place where Canadian players can enjoy online casino and sports betting responsibly. That means clear tools, fair account rules, and easy access to support when play starts to feel like a problem.

Our player protection principles

We prioritise player safety, transparency and early intervention. We encourage users to set personal controls, take regular breaks, and contact support if they have concerns. Our staff follow procedures to spot risky behaviour and to offer help while respecting privacy and confidentiality.

Activity-control tools

We provide a range of on-site tools so you can control how you play. These controls are available in your account settings and can be adjusted at any time, subject to cooling-off periods for relaxed limits.

Deposit limits

Set daily, weekly and monthly deposit limits to manage how much you put into your account. Limits take effect immediately or after a short processing period when you increase them, helping prevent impulsive changes.

Loss limits

You can set loss limits to cap how much you can lose over a set period. This is an effective way to protect your bankroll and keep sessions affordable.

Time limits and account breaks

Use session reminders, time‑out periods and automatic account breaks to limit playing time. Short breaks are available for a few days, while longer account breaks can be applied if you need extended time away.

Self-exclusion

If you need to stop gambling entirely, self-exclusion is available for months or permanently. Once self-excluded, access to the account is blocked and changes to this status require a formal review process to protect your recovery.

Recognising signs of problematic behaviour

Watch for changes such as chasing losses, betting more than planned, neglecting work or family, or hiding activity. If you notice these signs in yourself or someone close to you, consider tightening limits, taking a break or seeking professional help.

Tips for maintaining control

Set a budget before you play and stick to it. Use deposit and loss limits. Take regular breaks and avoid gambling when stressed or under the influence. Treat gambling as entertainment with a clear time and money allocation.

Professional help and support organisations

If gambling stops being fun, reach out for help. Contact provincial problem gambling services, Gamblers Anonymous, or local health providers such as your provincial addiction services. You can also speak with our support team for guidance on self-exclusion and account controls.