General Terms and Conditions

These Terms and Conditions set out the rules that govern your use of Smash’s online casino and sportsbook services in Canada. They explain the relationship between us and our users, including account responsibilities, eligibility, promotion rules, payment handling, and how we manage disputes. By using our site you agree to comply with these terms and any additional conditions published in specific sections of the platform.

Account responsibilities

You are responsible for keeping your account details accurate and secure. This includes maintaining a valid email address, current contact information, and a secure password. We may require identity verification and supporting documents before processing withdrawals or when we reasonably suspect account misuse. You must notify us immediately if you suspect unauthorised access to your account.

Eligibility requirements

To open and use an account you must meet legal age requirements in your province or territory and comply with local laws. Only one account is permitted per person, household, device, and IP address. We reserve the right to refuse registration or close accounts that do not meet eligibility criteria or where identity and residency cannot be confirmed.

Acceptable platform use

Use of the site must be lawful and fair. You must not attempt to manipulate game outcomes, engage in bonus abuse, collude with other users, or submit false documents. Any activity that compromises the integrity of our services or breaches these terms may result in account suspension, confiscation of bonus funds, or permanent closure.

General bonus and promotion rules

All promotions are subject to separate terms that are made available where the promotion is offered. Promotional terms outline eligibility, qualifying deposits, wagering requirements, contribution rates by game type, time limits, and maximum bet rules while wagering. We may void or reclaim bonuses and associated winnings if we reasonably suspect abuse, fraud, or breach of promotion conditions.

Wagering and game contribution

Wagering requirements and game contributions vary by promotion and are set out in each offer. Some games may be excluded from promotions or contribute at a reduced rate toward rollover requirements. Bonus funds are not withdrawable until wagering conditions are met and any related verification checks are complete.

Deposits and withdrawals

We accept a range of payment methods suitable for Canadian players. Deposit minimums and maximums are shown in the cashier and may vary by method. Withdrawals are subject to verification checks to comply with anti-money-laundering and fraud-prevention policies. We may require identity or source-of-funds documentation before releasing funds. Withdrawal processing times depend on the chosen method and any checks required.

Dispute resolution

If you have a dispute, contact our support team in the first instance so we can investigate. We aim to resolve issues promptly and fairly. If a resolution cannot be reached through normal support channels, we will outline available escalation steps. Using the platform does not remove your statutory rights under applicable consumer protection laws.

Updates to terms and conditions

We may amend these terms from time to time. Changes will be posted on the site and, where appropriate, notified to account holders. Continued use of the platform after changes are published constitutes acceptance of the revised terms. If you do not accept updated terms you should stop using the services and contact support for account closure.